This Privacy Policy explains how lucky game app collects, uses, stores, and protects the personal information of players in the Philippines. By registering or using the platform, you agree to the practices described here. We are committed to keeping your data safe and handling it responsibly at all times.
Your Privacy Matters
This policy applies to all players who access lucky game app through the website or mobile app. We only collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience in the Philippines.
Information We Collect
When you register an account, we collect personal details such as your full name, date of birth, email address, mobile number, and a government-issued identification number as required for age and identity verification under Philippine regulations. During normal use of the platform, we also collect transactional data including deposit and withdrawal records, game activity logs, and session information. Technical data such as your device type, operating system, IP address, and browser type is automatically gathered to help us maintain platform security and improve performance. If you contact our support team, we retain records of those communications to assist with follow-up and quality assurance. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.
How We Use Your Information
Your personal information is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity and age in accordance with applicable laws. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Game activity and session data help us detect unusual behaviour, prevent fraud, and ensure the integrity of the platform for all players. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall user experience. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data may be shared with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so byapplicable law or a valid legal order. In cases where we need to share data with third-party providers outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act of 2012. Any third party that receives your data is prohibited from using it for any purpose other than the specific service they are providing to us. If a merger, acquisition, or restructuring of the platform occurs, your personal data may be transferred as part of that process, and you will be notified in advance where reasonably practicable.
How Long Do We Keep Your Data?
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements. Communication records with our support team are kept for a reasonable period to assist with dispute resolution and service improvement. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of certain data by contacting us, subject to our legal obligations to retain specific records.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you. You may request corrections to any inaccurate or incomplete data in your account at any time by updating your profile or contacting our support team. You have the right to object to the processing of your personal data in certain circumstances, and to request that we restrict processing while a complaint or objection is being resolved. If you believe that your data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all verified data subject requests within a reasonable timeframe and in accordance with applicable legal requirements.
Cookies and Tracking Technologies
The platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the security of your account. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players interact with the platform, which helps us identify areas for improvement and optimise the user experience. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.
Security Measures and Data Breach Response
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. All staff and service providers who handle personal data are subject to confidentiality obligations and receive appropriate data protection training. In the event of a personal data breach that is likely to result in harm to affected individuals, we will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by Philippine law. We continuously review and update our security practices to address emerging threats and maintain the highest practicable level of data protection for all Filipino players on the platform.
Quick answers to what Filipino players most often ask about how their personal data is handled.
Our support team is here to help Filipino players understand their privacy rights and how their information is handled on the platform. You can also visit our FAQ page for quick answers.